Frequently Asked Questions (FAQ)
Welcome to the Skynet Augmented AI FAQ page. Below are answers to the most common questions about our products, orders, shipping, and returns.
Orders & Payments
Q: What payment methods do you accept?
A: We accept EFT (bank transfer), debit/credit cards, and approved account terms for business clients.
Q: Can I place an order without creating an account?
A: Yes, guest checkout is available. However, creating an account lets you track orders and access invoices easily.
Q: Do you charge VAT?
A: Yes, all prices are quoted excluding VAT unless otherwise stated. VAT will be added at checkout or on invoice.
Shipping & Delivery
Q: Where do you deliver?
A: We deliver nationwide across South Africa. For international shipments, please contact us for a quote.
Q: How long does delivery take?
A: Standard delivery is 2–5 business days depending on location and stock availability. Large-scale installations may require scheduling.
Q: Do you offer same-day or express delivery?
A: Yes, same-day or express options are available in major cities at additional cost.
Returns & Refunds
Q: What is your standard return policy?
A: Products can be returned within 30 days if unused, undamaged, and in original packaging. Refunds are issued to your original payment method or as store credit.
Q: Who pays for return shipping?
A: The customer pays return shipping unless the item is defective, incorrect, or under warranty replacement.
Q: Are there items I cannot return?
A: Yes. Software licenses once activated, opened consumables, custom-ordered products, and items damaged through misuse are non-returnable.
Q: Do you give partial refunds?
A: In some cases, partial refunds may apply if an item shows signs of use, is missing parts, or is returned outside the standard 30-day window (if specially approved).
Q: What about business orders via quotation and invoice?
A: For B2B sales made through official quotes and invoices:
- No refunds/returns once the quote is accepted, invoiced, and paid.
- Disputes must be raised in writing within 60 days of the invoice date.
- No disputes will be entertained after this period.
Warranties
Q: How long is the warranty on Skynet products?
A: Skynet-branded products come with a 1-year standard warranty against defects.
Q: What about Avigilon Alta products?
A: Most Avigilon Alta products carry a lifetime warranty, while Pro Series items carry a 5-year warranty.
Q: What about TP-Link products?
A: TP-Link products typically carry a 3-year warranty (varies by model).
Q: How do I make a warranty claim?
A: Contact support@skynetrsa.com with proof of purchase. Our team will guide you through troubleshooting and, if needed, issue an RMA (Return Merchandise Authorization).
Support & Services
Q: Do you offer installation?
A: Yes, Skynet provides professional installation services for all products we sell.
Q: Do you provide ongoing support?
A: Absolutely. We provide technical support, training, and maintenance to ensure your systems run smoothly.
Q: Can I get a demo before purchasing?
A: Yes, demonstrations can be arranged for business clients and large installations. Contact our sales team to schedule.